Privacy Policy Lincoln Crankshaft Manufacturing Ltd Last updated: 2 November 2026 1. Introduction Lincoln Crankshaft Manufacturing Ltd ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information or quotations, purchase our products or services, or otherwise interact with our business. We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, as amended, and the Privacy and Electronic Communications Regulations 2003 (PECR), together with any other applicable legislation. 2. Who We Are The organisation responsible for your personal information (the Data Controller) is: Company name: Lincoln Crankshaft Manufacturing Ltd Registered office: 18 Beevor Street, Lincoln, LN6 7DJ, UK Company registration number: 16454369 Email: sales@lcmltd.com Telephone: +44 1522 301 591 If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above. 3. What Personal Information We Collect Depending on how you interact with us, we may collect and process the following information: Contact information •Name and job title. •Company or organisation name. •Email address. •Telephone number. •Business address. Enquiry and business information •Details of enquiries submitted through our website. •Information provided when requesting quotations. •Correspondence and communications with our business. •Details relating to products, services or engineering requirements. •Customer, supplier and business contact information. Website and technical information •IP address. •Browser type and version. •Device and operating system information. •Website usage information. •Cookies and similar technologies, where applicable. Marketing preferences •Whether you have agreed to receive marketing communications. •Your communication preferences. •Records of consent, withdrawals and unsubscribe requests. We only collect personal information that is relevant and necessary for our business purposes. 4. How We Collect Your Information We may collect personal information in the following ways: •When you complete and submit a contact form on our website. •When you email or telephone us. •When you request a quotation or information about our products and services. •During the course of customer or supplier relationships. •When you interact with us through business or professional platforms. •Through our website cookies and analytics technologies, where permitted. •From publicly available business sources, where appropriate and lawful. 5. How We Use Your Personal Information We may use your personal information for the following purposes: •To respond to enquiries and requests. •To provide quotations and information about our products and services. •To manage customer and supplier relationships. •To process orders and provide our services. •To communicate about existing business arrangements. •To manage invoices, payments and accounts. •To improve our website, services and customer experience. •To send marketing communications where we are legally permitted to do so. •To comply with our legal and regulatory obligations. •To protect our business, prevent fraud and resolve disputes. We will only use your personal information for purposes that are lawful, fair and transparent. 6. Our Lawful Basis for Processing Personal Information Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we rely on the following lawful bases: Legitimate interests We may process personal information where it is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms. This may include responding to business enquiries, managing professional relationships, improving our services and protecting our business. Contractual necessity We may process personal information where it is necessary to enter into or fulfil a contract with you, or to take steps at your request before entering into a contract. Legal obligation We may process personal information where necessary to comply with legal obligations, including financial, accounting, tax and regulatory requirements. Consent Where required by law, we will ask for your consent before processing personal information for specific purposes, such as certain marketing communications or the use of non-essential cookies. You can withdraw your consent at any time. 7. Marketing Communications We may occasionally wish to send information about our company, products, services, engineering capabilities and business updates. Where required, we will obtain your consent before sending marketing communications by email or other electronic means. If you choose to subscribe to our marketing communications through our website, your selection will be recorded as your marketing preference. You can withdraw your consent or unsubscribe at any time by: •Clicking the unsubscribe link included in our marketing emails. •Contacting us directly using the details provided in this policy. We will respect all marketing objections and unsubscribe requests. We may also contact business customers and corporate subscribers in accordance with applicable direct marketing legislation. Where personal information is involved, we will also comply with UK GDPR requirements. We will never sell your personal information to third parties for their own marketing purposes. 8. Sharing Your Personal Information We do not sell, rent or trade personal information. However, we may share personal information with trusted third parties where necessary to operate our business or fulfil our legal obligations. These may include: •Website hosting and website management providers, including Wix. •IT, software and technical support providers. •Email and business communication providers. •Accountants and professional advisers. •Payment providers and banking organisations. •Delivery and logistics providers, where relevant. •Regulators, government authorities or law enforcement agencies where legally required. Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable contractual and security arrangements are in place. 9. International Transfers Some of our website, IT and software service providers may process or store personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation. These safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement or other legally recognised transfer mechanisms, where applicable. 10. How We Protect Your Information We take appropriate technical and organisational measures to protect personal information against: •Unauthorised access. •Accidental loss or destruction. •Misuse or alteration. •Unlawful disclosure. Access to personal information is restricted to individuals and service providers who need it for legitimate business purposes. Although we take reasonable steps to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. 11. How Long We Keep Your Information We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements. Retention periods will depend on the type of information and the reason it was collected. For example: •Enquiry information will be retained for as long as necessary to respond to and manage the enquiry and any subsequent business relationship. •Customer and supplier records will be retained for the duration of the relationship and any applicable legal retention period. •Financial and accounting records will be retained in accordance with applicable statutory requirements. •Marketing information will be retained until you withdraw your consent, unsubscribe or otherwise object, subject to the need to retain limited suppression records. •Website technical information and cookies will be retained in accordance with the relevant cookie settings and retention periods. When information is no longer required, it will be securely deleted or anonymised where appropriate. 12. Your Data Protection Rights Under UK GDPR and applicable data protection legislation, you have certain rights in relation to your personal information. These include: The right to be informed You have the right to understand how your personal information is collected and used. The right of access You can request a copy of the personal information we hold about you. The right to rectification You can ask us to correct inaccurate or incomplete personal information. The right to erasure In certain circumstances, you can request that we delete your personal information. The right to restrict processing You can ask us to restrict how we use your personal information in certain circumstances. The right to data portability In certain circumstances, you can request that your personal information is provided to you in a commonly used electronic format or transferred to another organisation. The right to object You can object to certain types of processing, including processing based on legitimate interests and processing for direct marketing. Rights relating to automated decision-making You have rights in relation to certain decisions made solely through automated processing, where applicable. If you wish to exercise any of these rights, please contact us using the details in Section 2. We will respond to requests in accordance with applicable legal requirements. We may need to verify your identity before dealing with your request. 13. Cookies and Website Tracking Our website may use cookies and similar technologies to help it operate effectively, understand how visitors use the website and improve the browsing experience. Cookies are small text files stored on your device. Some cookies are essential for the operation of the website, while others may be used for analytics, performance or marketing purposes. Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our website's cookie settings or through your browser settings. For further information, please refer to our cookie information and consent settings. 14. Third-Party Websites Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit. 15. Children's Privacy Our website and services are intended for businesses, professional contacts and individuals acting in a business capacity. We do not knowingly collect personal information from children through our website for marketing purposes. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legislation. Any updates will be published on this page, together with the revised date at the top of the policy. We encourage visitors to review this page periodically. 17. Contact Us If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is being handled, please contact: Lincoln Crankshaft Manufacturing Ltd Email: [Insert company email address] Telephone: [Insert company telephone number] Address: [Insert registered office address] 18. Making a Complaint If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns in the first instance. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Information Commissioner's Office (ICO) Website: https://ico.org.uk/ Telephone: 0303 123 1113 You can find further information about your data protection rights and how to make a complaint on the ICO website.